Warranties and Compliance

Last update: 18 October 2026

1. Legal rights

Products sold by Avenida are covered by statutory rights regarding the conformity of consumer goods. The statutory warranty does not limit or exclude the rights granted to the consumer under Portuguese law.

2. Lack of conformity

A lack of conformity may exist when the product does not correspond to the characteristics, quality, performance, or purpose required by law or presented to the consumer.

3. Reporting problems

The customer should contact avenida.jewelry.boutique@gmail.com , providing—whenever possible—the order number, the product, a description of the issue, and suitable photographs.

4. Analysis

Avenida will analyze the situation and indicate the necessary steps for resolution in accordance with applicable legal rights. The return or presentation of the product for assessment may be required.

5. Statutory warranty

Rights relating to conformity and the statutory warranty apply independently of any commercial warranty that may be offered.

6. Contact

Avenida — Romeu Severim Fernandes — +351 911 809 972 — avenida.jewelry.boutique@gmail.com.