Shipping and Delivery Policy

Last update: 18 October 2026

1. Delivery area

Avenida currently makes sales and deliveries in Portugal.

2. Products available in the online store

Products available for direct purchase are subject to the availability indicated in the store. Avenida dispatches orders within the applicable timeframe, complying with the legal deadlines applicable to distance contracts. Where a specific delivery timeframe is indicated, it will be communicated to the customer before the purchase is completed.

3. Parts available upon quotation

Certain items may only be available upon request for a quote. In such cases, the delivery timeframe will be communicated to the customer before the order is finalized and may exceed the lead times for products available for direct purchase, particularly when Avenida relies on supplies from third parties.

4. Delivery address

The order will be sent to the address provided by the customer. The customer is responsible for providing complete and correct delivery details.

5. Delays

In the event of a significant delay regarding the communicated timeframe, Avenida will endeavour to inform the customer as soon as it becomes aware of the situation. The rights legally granted to the consumer in the event of a delay remain safeguarded.

6. Reception

It is recommended that the customer inspects the packaging upon delivery. In the event of visible external damage, it is recommended to record the issue with the carrier and contact Avenida.

7. Contact

avenida.jewelry.boutique@gmail.com | +351 911 809 972