Complaints and Dispute Resolution

Last update: 18 October 2026

1. Complaints

Avenida seeks to resolve any issues related to products, orders, deliveries, payments, or returns directly with customers.

Complaints may be submitted via avenida.jewelry.boutique@gmail.com or +351 911 809 972 .

2. Complaints Book

The consumer may use the Complaints Book, in accordance with applicable legislation.

3. Alternative dispute resolution for consumer disputes

When it is not possible to resolve a dispute directly, the consumer may turn to a competent alternative consumer dispute resolution entity.

Given the location of the activity in the Autonomous Region of Madeira, the Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (CACC RAM) may be contacted.

Address: Rua Direita No. 27, 1st Floor, 9050-405 Funchal
Phone: +351 291 750 330
Email: centroarbitragem.sre@madeira.gov.pt

The specific competence of the alternative dispute resolution entity must be confirmed based on the nature and location of the dispute.