Returns and Refunds Policy

Last update: 18 October 2026

1. Right of withdrawal

For distance purchases, the consumer generally has 14 calendar days to exercise the right of withdrawal without needing to provide a reason. In the case of the purchase of goods, the period generally begins to run from the date on which the consumer acquires physical possession of the product.

2. Exercise of the right

The consumer must communicate the decision to Avenida by means of an unequivocal statement sent to avenida.jewelry.boutique@gmail.com . The withdrawal form may be used, but it is not mandatory.

3. Return

After communicating the withdrawal, the consumer must return or hand over the product without undue delay and, as a general rule, within a maximum of 14 calendar days from the communication.

4. Return costs

The direct costs of the return are borne by the consumer, unless Avenida agrees to bear them or applicable legislation provides otherwise, provided that this obligation has been previously communicated.

5. Refund

Avenida will refund payments received, including, where legally applicable, the costs of the least expensive standard delivery. As a general rule, the refund will be made using the same payment method. Avenida may, in accordance with the law, withhold the refund until receipt of the product or until proof of its dispatch is provided.

6. Condition of the products

The consumer may be held liable for any diminution in the value of the product resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and functioning of the product.

7. Parts available upon quotation

The fact that a part was supplied based on a quote or ordered by Avenida from a supplier does not automatically result in the exclusion of the right of free withdrawal. Any exceptions will only apply when the relevant legal requirements are met.

8. Lack of conformity

The rules regarding the right of withdrawal are distinct from the rules concerning the statutory warranty and conformity. If the product lacks conformity, please contact Avenida to have the situation assessed under applicable statutory rights.

9. Contact

avenida.jewelry.boutique@gmail.com | +351 911 809 972