Terms and Conditions of Sale
Last update: 18 October 2026
1. Identification of the seller
The Avenida online store is operated by Romeu Severim Fernandes , the business owner.
Trade name: Avenida
Holder: Romeu Severim Fernandes
Tax ID: 237 229 773
Address: Beco do Chapeludo No. 19, 9050-493 Funchal, Portugal
Phone: +351 911 809 972
Email: avenida.jewelry.boutique@gmail.com
2. Scope
These Terms and Conditions govern the use of the Avenida online store and the purchase of products through it. Placing an order implies acceptance of these Terms and Conditions, without prejudice to the mandatory rights granted to the consumer under Portuguese law. Avenida currently sells to Portugal.
3. Products
Avenida aims to present the essential characteristics of the products available in the online store clearly and accurately, including—where applicable—materials, dimensions, features, photographs, price, and availability.
4. Availability and stock
Products available for direct purchase are subject to the availability indicated at the time of the order. In the event of an exceptional lack of availability after the order has been placed, Avenida will inform the customer as soon as possible and, where applicable, proceed to refund the amounts paid for the unavailable product.
5. Parts available upon request
Some items may not be available for direct purchase and may be offered upon request for a quote . Before the order is finalized, Avenida will inform the customer—where relevant—of the price, product specifications, availability, estimated delivery time, delivery costs, and payment terms.
An order for an item based on a quotation will only be formalised once the presented conditions have been accepted. Delivery times may be longer than those applicable to products available for direct purchase, particularly when they depend on supply from third parties. The mere fact that an item is supplied based on a quotation or purchased by Avenida from a supplier following a customer's request does not, in itself, mean that the consumer is deprived of the right of free withdrawal, where such right is legally applicable.
6. Prices
All prices are quoted in euros. Where legally applicable, they include the relevant taxes and fees. Shipping costs and other additional charges will be displayed before the purchase is completed.
7. Purchasing process
The customer must select the product, add it to the cart, enter the necessary details, select the payment method, and confirm the order. Before the purchase is completed, essential information regarding the product, price, costs, payment, and delivery will be displayed.
8. Payment methods
Avenida currently offers Multibanco, MB WAY, PayPal, credit or debit card, and bank transfer, subject to technical availability.
9. Delivery
Orders for products available for direct purchase will be delivered to the address specified by the customer. Unless otherwise agreed, the statutory timeframe applies. Where no other timeframe has been agreed, the maximum period of 30 days established for the performance of distance contracts generally applies.
10. Delivery of parts subject to quotation
For items available by quote, the delivery time will be communicated to the customer before the order is finalized and may be longer than that applicable to products available for direct purchase.
11. Transfer of risk
The risk of loss of or damage to the products transfers to the consumer when the consumer, or a third party designated by them other than the carrier, acquires physical possession of the goods, in accordance with applicable legislation.
12. Right of free withdrawal
In distance contracts, the consumer generally has 14 calendar days to exercise the right of withdrawal, without the need to provide any reason. In the case of the purchase of goods, the period generally begins when the consumer acquires physical possession of the good.
To exercise the right of withdrawal, the consumer must communicate their decision to Avenida by means of an unequivocal statement, for example, by email to avenida.jewelry.boutique@gmail.com . The withdrawal form may be used, but it is not mandatory.
13. Return of products
After validly communicating the decision to exercise the right of withdrawal, the consumer must return or hand over the goods without undue delay and, as a general rule, within a maximum period of 14 calendar days from the communication of the decision.
Unless Avenida agrees to bear them or the law provides otherwise, the direct costs of the return shall be borne by the consumer, provided that the consumer has been informed of this obligation in advance.
14. Refund
In the event of a valid exercise of the right of withdrawal, Avenida will refund the payments received, including, where legally applicable, the delivery costs corresponding to the least expensive standard delivery method. As a general rule, the refund will be made using the same payment method originally used. Avenida may, in accordance with the law, withhold the refund until it receives the goods or proof of their dispatch, whichever occurs first.
15. Exceptions to the right of free withdrawal
Legislation provides for certain situations in which the right of withdrawal does not apply. Avenida will only apply one of these exceptions when the corresponding legal requirements are actually met. The mere fact that a product is made available upon quotation or is purchased from a supplier following a customer's order does not, in itself, constitute grounds for excluding the right of withdrawal.
16. Warranty and conformity
Products sold by Avenida benefit from the rights provided by law regarding the conformity of goods and the applicable statutory warranty. The statutory warranty does not limit or exclude the rights granted to the consumer under Portuguese law.
17. Complaints
Complaints must be submitted in writing via the contact tab or by email to avenida.jewelry.boutique@gmail.com . Consumers may also use the Complaints Book, in accordance with applicable legislation.
18. Alternative dispute resolution for consumer disputes
In the event of a consumer dispute, the consumer may turn to a competent alternative consumer dispute resolution entity. Given that the activity is located in the Autonomous Region of Madeira, the Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira (CACC RAM) may be contacted at: Rua Direita n.º 27, 1.º Andar, 9050-405 Funchal; telephone +351 291 750 330; email centroarbitragem.sre@madeira.gov.pt.
19. Data protection and cookies
The processing of personal data and the use of cookies are described in Avenida's respective Privacy and Cookie Policies.
20. Intellectual property
The content made available on the Avenida online store—including text, photographs, images, the logo, graphic elements, and descriptions—is protected by applicable law. Its reproduction or commercial use is not permitted without prior authorization, except where allowed by law.
21. Governing law
These Terms and Conditions are governed by Portuguese law. In dealings with consumers, mandatory rights conferred by applicable legislation shall always be respected.
22. Contacts
Avenue
Romeu Severim Fernandes
Tax ID: 237 229 773
Beco do Chapeludo No. 19, 9050-493 Funchal, Portugal
Phone: +351 911 809 972
Email: avenida.jewelry.boutique@gmail.com